| Student Username Change |
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| What is the new student username to log in to the systems? |
- The log in format will be 123456789@gotvdsb.ca
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| Where can I locate the student number? |
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The SIS identity for each student can be found in the following locations:
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| Connecting a TVDSB device to a home wi-fi network |
| Learn how to connect a TVDSB laptop, Chromebook or iPad to your home wi-fi network. |
| Parent Portal |
| How do I get access to the Parent Portal? |
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Complete the online help form available on the login page.
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| How do I get my email registered with the school so I can access the Parent Portal? |
| Contact your school directly by phone or email to have your email address added to the Student Information System. |
| I only have one child listed in the Parent Portal. How do I add my other child? |
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Complete the online help form available on the login page.
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| I have forgot my username/password for the Parent Portal. |
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Click on the “I have forgotten my password” link on the login page. Enter your email address. You will be sent an email with instructions to reset your password.
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| Google Account (GOTVDSB) |
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| SchoolMessenger |
| How do I sign up for SchoolMessenger? |
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Navigate to www.tvdsb.ca/schoolmessenger, click ‘Sign Up’
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Register using the email address that has been provided to your school. You will then receive an email with instructions to access your account.
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Once set up is complete, you can then add the app to your smartphone and login or continue to use the website.
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| Brightspace |
| Accessing Brightspace on the Web |
| Please navigate to http://www.tvdsb.ca/brightspace and select the Staff/Student login option. Please note that this site works best when using the chrome browser. |
| Logging In |
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Students will sign into the platform using their GOTVDSB accounts. Note that during the learn at home phase we recognize that it is preferable for parents of some of our younger learners to sign in on their behalf using the student’s credentials. Student username and password information can be found above under the Google Account (GOTVDSB) heading.
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| Accessing the Course |
| Courses can be accessed by clicking on the Course Selector (9-dot menu) icon at the top right of the TVDSB Brightspace Landing page and selecting the appropriate course. This will allow you access to learning activities and instructions being posted as well as any feedback and assessment provided on work that has been submitted. |
| Brightspace Portfolio App |
| The Brightspace Portfolio App is an additional tool that supports that capture and documentation of artifacts of learning from a device in the form of a picture, video and/or audio recording or written reflection. |
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Parent/Guardian Guide
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For more detailed information on using Brightspace with your child, we have created the following guides:
English - Brightspace Support Document for Parents and Guardians
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| Accessing the Virtual Library Learning Commons (VLLC) |
| You can access the TVDSB’s Virtual Learning Commons at www.tvdsb.ca/VLLC. This is like an online version of each school’s Library Learning Commons. Students will find resources on a variety of topics, including researching, maker spaces and collaboration. The VLLC also contains links to a variety of online databases that students can access for free. |
| How do I get access to a TVDSB device (chromebook, tablet) to do my school work? |
These directions are for TVDSB students that don’t have internet access and or a device that they can use for virtual learning.
Please inform your student’s school by email or phone and include the necessary information below:
- Your name.
- Your contact information. (Phone number, email, etc.)
- Name(s) of the student(s) in need of loaner technology.
- Which student(s) needs a device for virtual learning.
- Indicate if you have internet access at home.
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| Using Microsoft Teams for Virtual Meetings |
At Thames Valley, we often use Microsoft Teams to host our online meetings. Step-by-step information on how to use Microsoft Teams can be found here: Join a Teams Meeting.
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| HelpDesk |
| How do I reach HelpDesk? |
You can reach a member of our technical support team by calling 519-452-2005 or submitting an Online Service Request Form. Please provide our staff with as much information as possible to assist us in responding to your query as quickly as possible. Information that will help us to support you:
- Student name
- Student school/location
- Device number (located on device)
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